What is a Certificate

  • A Certificate is a set of practical trainings selected together to meet the specific needs for a given subject area
  • It focuses on the skills and leranings directly linked with the market needs
  • With Market Trends Survey and Monitoring
  • Duration: 15 days
The Path for : Quality, Process and Performance Major: Customer Domain in ICT/Telco/Services

Quality, Process and Performance Specialist

  • Major: Customer Domain in ICT/Telco/Services

Quality, Process and Performance Architect

  • Major: Customer Domain in ICT/Telco/Services

Quality, Process and Performance Expert

  • Major: Customer Domain in ICT/Telco/Services

Quality, Process and Performance Specialist Major: Customer Domain in ICT/Telco/Services

  • Business Transformation: Strategy and Customer Experience/Journeys essentials (1 day)
  • Business Process engineering using eTOM with a focus on Customer Domain (2 days)
  • Business Process Accountabilities and Performance: end to end processes and the balanced scorecard with a focus on the Customer Domain (2 days)
  • End to end design of Core processes for ICT/Telco/Services– High Level Design (HLD) for Customer / Products & Services / Network (5 days)
  • End to end design of Customer Processes – Low Level Design (LLD) for ICT/Telco/Services (5 days)
Considered dimensions
  • Information / Management Documents
  • Process
  • Accountabilities
  • Performance / KPIs

Quality, Process and Performance Architect Major: Customer Domain in ICT/Telco/Services

  • Customer Experience Management and BSS (Business Support Systems) Business Transformation Workshop (3 days, 2 Consultants per day)
  • Information Modeling and Process Design – Customer Domain (1 day)
  • Process Automation using eTOM and TAM – Customer Domain (1 day)
  • Workshop in Process Engineering using eTOM , ITIL , and ISO9001 with a focus on the Customer Domain (5 days, 2 Consultants per day)
  • Enterprise Architecture / TOGAF and Frameworx Workshop with a focus on the Customer Domain(5 days, 2 Experts per day)
Considered dimensions
  • Information / Management Documents
  • Process
  • Accountabilities
  • Performance / KPIs

Quality, Process and Performance Expert Major: Customer Domain in ICT/Telco/Services

  • Frameworx and Procurement (RFI, RFP) Workshop applied to Customer Domain (3 days, 2 Consultants per day)
  • Frameworx and Certified Products/Solutions Workshop (2 days, 2 Consultants per day)
  • Lean Six Sigma applied to ICT/Telco/Services using Frameworx/eTOM with a focus on Customer domain (5 days, 2 consultants per day)
  • Buinsess Intelligence applied to ICT/Telco/Services using Frameworx/eTOM/Business Metrics – Customer Domain (5 days, 2 consutlants per day)
Considered dimensions
  • Information / Management Documents
  • Process
  • Accountabilities
  • Performance / KPIs
The Path for : Quality, Process and Performance Major: PLM/Products/Services Domain in ICT/Telco/Services

Quality, Process and Performance Specialist

  • Major: PLM/Products/Services Domain in ICT/Telco/Services

Quality, Process and Performance Architect

  • Major: PLM/Products/Services Domain in ICT/Telco/Services

Quality, Process and Performance Expert

  • Major: PLM/Products/Services Domain in ICT/Telco/Services

Quality, Process and Performance Specialist Major: PLM/Products/Services Domain in ICT/Telco/Services

  • Business Transformation: Strategy and Customer Experience/Journeys essentials (1 day)
  • Business Process engineering using eTOM with a focus on PLM/Products/Services/Marketing Domain (2 days)
  • Business Process Accountabilities and Performance: end to end processes and the balanced scorecard with a focus on the PLM/Products/Services/Marketing Domain (2 days)
  • End to end design of Core processes for ICT/Telco/Services– High Level Design (HLD) for Customer / Products & Services / Network (5 days)
  • End to end design of PLM/Products/Services/Marketing Processes – Low Level Design (LLD) for ICT/Telco/Services (5 days)
Considered dimensions
  • Information / Management Documents
  • Process
  • Accountabilities
  • Performance / KPIs

Quality, Process and Performance Architect Major: PLM/Products/Services Domain in ICT/Telco/Services

  • Marketing and Product/Service Management Business Transformation Workshop (3 days, 2 Consultants per day)
  • Information Modeling and Process Design with a focus on PLM/Products/Services/Marketing Domain (1 day)
  • Process Automation using eTOM and TAM with a focus on PLM/Products/Services/Marketing Domain (1 day)
  • Workshop in Process Engineering using eTOM , ITIL , and ISO9001 with a focus on PLM/Products/Services/Marketing Domain (5 days, 2 Consultants per day)
  • Enterprise Architecture / TOGAF and Frameworx Workshop with a focus on PLM/Products/Services/Marketing Domain (5 days, 2 Experts per day)
Considered dimensions
  • Information / Management Documents
  • Process
  • Accountabilities
  • Performance / KPIs

Quality, Process and Performance Expert Major: PLM/Products/Services Domain in ICT/Telco/Services

  • Frameworx and Procurement (RFI, RFP) Workshop applied to PLM/Products/Services Domain (3 days, 2 Consultants per day)
  • Frameworx and Certified Products/Solutions Workshop (2 days, 2 Consultants per day)
  • Lean Six Sigma applied to ICT/Telco/Services using Frameworx/eTOM with a focus on PLM/Products/Services domain (5 days, 2 consultants per day)
  • Buinsess Intelligence applied to ICT/Telco/Services using Frameworx/eTOM/Business Metrics – PLM/Products/Services Domain (5 days, 2 consutlants per day)
Considered dimensions
  • Information / Management Documents
  • Process
  • Accountabilities
  • Performance / KPIs
The Path for : Quality, Process and Performance Major: Network Domain in ICT/Telco/Services

Quality, Process and Performance Specialist

  • Major: Network Domain in ICT/Telco/Services

Quality, Process and Performance Architect

  • Major: Network Domain in ICT/Telco/Services

Quality, Process and Performance Expert

  • Major: Network Domain in ICT/Telco/Services

Quality, Process and Performance Specialist Major: Network Domain in ICT/Telco/Services

  • Business Transformation: Strategy and Customer Experience/Journeys essentials (1 day)
  • Business Process engineering using eTOM with a focus on Network Domain (2 days)
  • Business Process Accountabilities and Performance: end to end processes and the balanced scorecard with a focus on the Network Domain (2 days)
  • End to end design of Core processes for ICT/Telco/Services– High Level Design (HLD) for Customer / Products & Services / Network (5 days)
  • End to end design of Network Processes – Low Level Design (LLD) for ICT/Telco/Services (5 days)
Considered dimensions
  • Information / Management Documents
  • Process
  • Accountabilities
  • Performance / KPIs

Quality, Process and Performance Architect Major: Network Domain in ICT/Telco/Services

  • Network Management and OSS (Operations Support Systems) Business Transformation Workshop (3 days, 2 Consultants per day)
  • Information Modeling and Process Design with a focus on Network Domain (1 day)
  • Process Automation using eTOM and TAM with a focus on Network Domain (1 day)
  • Workshop in Process Engineering using eTOM , ITIL , and ISO9001 with a focus on Network Domain (5 days, 2 Consultants per day)
  • Enterprise Architecture / TOGAF and Frameworx Workshop with a focus on Network Domain (5 days, 2 Experts per day)
Considered dimensions
  • Information / Management Documents
  • Process
  • Accountabilities
  • Performance / KPIs

Quality, Process and Performance Expert Major: Network Domain in ICT/Telco/Services

  • Frameworx and Procurement (RFI, RFP) Workshop applied to Network Domain (3 days, 2 Consultants per day)
  • Frameworx and Certified Products/Solutions Workshop (2 days, 2 Consultants per day)
  • Lean Six Sigma applied to ICT/Telco/Services using Frameworx/eTOM with a focus on Network Domain (5 days, 2 consultants per day)
  • Buinsess Intelligence applied to ICT/Telco/Services using Frameworx/eTOM/Business Metrics – Network Domain (5 days, 2 consutlants per day)
Considered dimensions
  • Information / Management Documents
  • Process
  • Accountabilities
  • Performance / KPIs
The Path for Project/Program Management applied to PLM Major: ICT/Telco/Services

Project Management Specialist

  • Major: ICT/Telco/Services

Project Manager

  • Major: ICT/Telco/Services

Program Manager

  • Major: ICT/Telco/Services

Project Management Specialist applied to PLM Major: ICT/Telco/Services

  • Project Management Professional (PMP) (5 days)
  • Business Transformation: Strategy and Customer Experience/Journeys essentials with a focus on Project Aspects (1 day)
  • Business Process engineering using eTOM with a focus on Project Aspects (2 days)
  • Business Process Accountabilities and Performance: end to end processes and the balanced scorecard with a focus on Project aspects (2 days)
  • End to end design of Core processes for ICT/Telco/Services– High Level Design (HLD) for Customer / Products & Services / Network with a focus on project aspects (5 days)
Considered dimensions
  • Information / Management Documents
  • Process
  • Accountabilities
  • Performance / KPIs

Project Manager applied to PLM Major: ICT/Telco/Services

  • Project management applied to Quality Standard/eTOM Implementation (2 days)
  • Project management applied to Process Transformation: Typical projects (1 day)
  • Project management applied to Process Automation (3 days)
  • Project management applied to Customer Domain: Typical projects (2 days)
  • Project management applied to Products/Services Domain: Typical projects (2 days)
  • Project management applied to Network Domain: Typical projects (2 days)
  • Change Management fundamentals applied to Business Transformation in ICT/Telco/Services (1 day)
  • Communication Management applied to Project Management (2 days)
Considered dimensions
  • Information / Management Documents
  • Process
  • Accountabilities
  • Performance / KPIs

Program Manager applied to PLM Major: ICT/Telco/Services

  • Program Management and Organizational aspects Fundamentals (3 days)
  • Program management applied to Customer / BSS and CRM BusinessTransformation (3 days; 2 Consultants per day)
  • Program management applied to Products/Services Domain Business Transformation (3 days; 2 Consultants per day)
  • Program management applied to Network Domain / Business Transformation (3 days; 2 Consultants per day)
  • Advanced Change Management applied to Business Transformation in ICT/Telco/Services (3 days)
Considered dimensions
  • Information / Management Documents
  • Process
  • Accountabilities
  • Performance / KPIs